Job Level: Management

At Nimbyx, we are united by our vision to change the way the world views Filipinos.

Nimbyx is a global technology company at the forefront of revolutionizing healthcare. From AI and RPA to digital scanning, 3D printing and digital training, we’re using the latest tech to make healthcare more efficient, effective, and accessible for all.

Nimbyx empowers disruptive technology companies to grow exponentially by providing capital, personnel, and expertise

– supplying the means to transform daring ideas into remarkable businesses.

A career at Nimbyx presents the opportunity to join a team with a unique combination of diverse expertise, top talent, and strong management, who all set a powerful foundation for sustainable growth and a brighter future.

The Head of IT – Operations Support is a key member of the Nimbyx Technology group and is responsible for managing a group of HelpDesk Team, Systems Administrators and Security Engineers.

This person will work hand in hand with the CTO to setup effective and efficient processes, protocols and policies for the large-scale environment management and support of Nimbyx’ technology ecosystems. This role will drive the culture of continuous improvement and excellent end-user experience that will allow us to rapidly iterate and scale.

This person will work with other technical leaders in the Nimbyx Technology group to establish our application support capabilities to ensure service availability at 99.99%.

Accountabilities and responsibilities:

• Manage a team of Helpdesk Support, Systems Administrators and Security Engineers
• Establish and track KPIs and Metrics for the IT Operations Support team
• Establish processes and standards to manage web domains, Office 365 and Azure Active Directory
• Plan and implement security protocols to ensure security of data and information
• Create/document IT policies and procedures
• Work with the team to design tools and smart alerts to proactively anticipate failures/issues
• Lead the team in identifying root cause and in fixing issues
• Able to have flexible work schedule and at times work outside of the normal business hours to accommodate effective communications with stakeholders in the global organization.

Qualifications:

• Bachelor’s Degree in Computer Science, Computer Engineering, or related disciplines
• Strong understanding of security protocols, network management and domain management.
• Advanced analytical, problem solving and conceptual skills
• Ability to work as part of a team in a dynamic, collaborative environment.
• Excellent verbal and written communication skills.

As a Software Project Manager/ BA, you will be responsible for leading and executing projects from conception to completion, ensuring they are delivered on time and within scope. Your key responsibilities will include: 

• Working with stakeholders to define project scope and timelines
• Leading the project team and third-party vendors
• Ensuring effective communication among project team members
• Managing changes to the project scope, schedule and resources
• Measuring project performance and reporting to management
• Maintaining positive relationships with clients and stakeholders
• Tracking project documentation and providing regular updates

To be considered, you should have at least 5 years of experience as a BA/ Project Manager in the technology industry and a technical background in software development and web technologies. Additionally, you should possess strong project management skills, an understanding of user story based requirements gathering and release management, and a commitment to customer focus. You should be a critical thinker, open and honest, and able to work effectively in a fast-paced startup environment. 

At Nimbyx, we are united by our vision to change the way the world views the Filipinos. As a Globally recognized Filipino tech company, Nimbyx empowers disruptive technology companies to grow exponentially by providing capital, personnel, and expertise.

We supply the means to transform daring ideas into remarkable businesses, from software development to digital marketing and beyond.

A career at Nimbyx presents the opportunity to join a team with a unique combination of diverse expertise, top talent and strong management, who all set a powerful foundation for sustainable growth and a brighter future. As we disrupt and innovate for a healthier world, why not #BeSomethingMore with us?

The Role

The Product Owner (PO) is a key member of the Technology Team and is responsible for defining user stories and prioritizing the team backlog to meet the needs of the customers. This role has significant relationships and responsibilities outside of the Technology team, including working with customers, business team and other stakeholders.

Responsibilities:

• Get an in-depth understanding of the customer and the problems being solved for the customer
• Breaks down the product roadmap into user stories and managing the product backlog
• Ensures that the user stories remain relevant to the problem being solved by working closely with the Product Manager and communicating the voice of the customer to the scrum team
• Provides story details through acceptance criteria to ensure that the scrum team is aligned
• Heavily involved in backlog grooming, prioritization, and sprint planning
• Validates the product builds if defined criteria are met
• Conducts regular product demo with the customers and stakeholders to ensure the product build is on the right track and that customer feedback are captured early in the process
• Brainstorming with the stakeholders, UX, and Product teams to conceptualize new digital products

Requirements:

• At least 3+ years of related working experience as IT-Business Analyst or PM/BA
• Demonstrated understanding of agile values and principles
• Ability to handle multiple projects in a dynamic environment
• Strong interpersonal, communication and stakeholder management skills.
• Can work independently, and is flexible and willing to solve various challenges.
• Analytical mind and problem-solving aptitude.
• Keen attention to detail
• Deep passion in first class customer experiences, innovation and delivering software
• Work experience in facilitation and fact-based problem solving to resolve complex issues an drive actionable outcomes

Nimbyx is an equal opportunities provider. We do not decline applications on the basis of sex/gender, race or ethnicity, social status, and other quasi-discriminatory matters.