Director, Design Operations

Nimbyx is a global tech company that enables people to #BeSomethingMore. United by our vision to change the way the world views Filipinos, we empower disruptive technology companies to grow exponentially by providing capital, personnel, and expertise as we innovate for a healthier world.

Responsibilities

  • End to end accountability for Design Center Operations (24/6 operation)
  • Directly support and develop a diverse and evolving team of managers supporting Operations, WFM & Reporting, and Training
  • Provide leadership and direction for the team as it grows from 200 to over 600 in the next 18-24 months
  • Effectively manage and drive performance across multiple KPI’s
  • Review and implement new methods and procedures to increase the efficiency and effectiveness of daily operation
  • Effectively manage expectations and relationships with international sales and marketing teams
  • Partner across the organization with support groups to plan and collectively ensure the success of the company.

Qualifications

  • Exceptional people leadership and communication skills
  • Strategic thinker, with strong tactical planning skills
  • Able to work under pressure, identify priorities and produce deliverables within tight timelines with a strong attention to detail.
  • Exceptional analytical, process management, and organization skills
  • Minimum 10+ years’ experience in BPO/Service delivery industry with at least 3+ years in senior leadership roles managing multiple teams
  • Preferred hours of work: Tuesday-Saturday, 6:00am-3:00pm with ability to adjust as needed to support 24/6 operations
  • Based fulltime from BGC head office with flexibility to travel as required to support remote sites around the Philippines
  • Must be open to learning and growing and having fun!

We supply the means to transform daring ideas into remarkable businesses, from software development to digital marketing and beyond.

A career at Nimbyx presents the opportunity to join a team with a unique combination of diverse expertise, top talent, and strong management, who all set a powerful foundation for sustainable growth and a brighter future. As we disrupt and innovate for a healthier world, why not #BeSomethingMore with us?

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