Nimbyx is a global tech company that enables people to #BeSomethingMore. United by our vision to change the way the world views Filipinos, we empower disruptive technology companies to grow exponentially by providing capital, personnel, and expertise as we innovate for a healthier world.
The Role
As the Customer Success Specialist, you will focus on building strong long-lasting relationships by understanding our customer’s needs and providing innovative solutions to help them grow their business.
As part of a growing team, you will provide ongoing account management and technical support, with a positive can-do attitude. You will be the main point of contact for your portfolio of customers, and you will know your client’s business inside out. This position requires a driven and tech-savvy professional with great listening skills, a collaborative work ethic, exceptional problem-solving skills, and a willingness to roll your sleeves up to get the job done.
Responsibilities:
- Ensure customer satisfaction by providing world-class customer service in every touchpoint with our clients (phone, email, and live chat)
- Focus on ensuring clients get the most out of our products and services by conducting training via webinars as well as occasional onsite training
- Handle complex technical questions in a timely/professional manner
- Relay customer feedback on new products and services to business owners
- Report bugs/issues to software developers
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Effectively identify the needs of existing customers and develop opportunities to cross-sell and up-sell within the digital ecosystem
Qualifications:
- Previous customer success/customer service experience, preferably within a B2B SaaS model
- Experience in the dental field is preferred, but not mandatory
- Good communicator: asking the right questions and listening also to what is not being said
- Great analytical abilities and attention to detail, but keeping the big picture in mind
- Able to explain technical components in simple language
- Willingness to roll up your sleeves and get into the details of the business, manage customer accounts, and drive the business to hit our KPIs
- Teamwork mentality and willingness to assist wherever needed.
We supply the means to transform daring ideas into remarkable businesses, from software development to digital marketing and beyond.
A career at Nimbyx presents the opportunity to join a team with a unique combination of diverse expertise, top talent, and strong management, who all set a powerful foundation for sustainable growth and a brighter future. As we disrupt and innovate for a healthier world, why not #BeSomethingMore with us?
